1. Introduction
BizWiz Digital Agency ("BizWiz", "we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you visit our website, engage our services, or make payments through our payment gateway partners.
This Privacy Policy is compliant with the Information Technology Act, 2000 and the IT (Reasonable Security Practices) Rules, 2011 (India), and aligns with GDPR principles for international clients. By using our services, you consent to the practices described herein.
2. Information We Collect
Personal Information (PII)
- Full name, email address, phone / WhatsApp number
- Business name, designation, and billing address
- GSTIN (for Indian business clients)
- Transaction IDs and invoice-related information (we do not store card or banking credentials)
- Business goals, project briefs, content, media files, and brand assets shared for service delivery
- Messages, emails, and WhatsApp conversations with our team
Non-Personal / Technical Information
- IP address, browser type, operating system, device type
- Pages visited, time spent on site, referring URL
- Geographic location (country/city level), cookies and session data
3. How We Collect Information
- Direct: Contact forms, onboarding questionnaires, email, WhatsApp, discovery calls, contracts
- Automated: Google Analytics, Meta Pixel, server log files
- Third-party: Payment gateway partners, social media platforms, referral partners
4. How We Use Your Information
- Deliver contracted services, generate invoices, process payments
- Communicate project updates, feedback requests, and policy changes
- Send promotional emails / newsletters (with your consent; opt-out available at any time)
- Comply with applicable Indian laws, GST regulations, and Razorpay merchant compliance requirements
- Analyze website traffic to improve user experience
5. Payment Data and Financial Information
BizWiz processes payments through Razorpay and other authorized gateways. All payment transactions are encrypted by the gateway provider in compliance with PCI-DSS standards.
For queries related to payment data, refer to Razorpay's Privacy Policy at razorpay.com/privacy.
6. Data Sharing and Disclosure
BizWiz does not sell, rent, or trade your personal information. We share information only with:
- Subcontractors / freelancers bound by confidentiality obligations, solely for service delivery
- Payment gateway providers (Razorpay) under their own privacy and security policies
- Analytics / advertising platforms (Google Analytics, Meta Business Suite) — anonymized/pseudonymized data only
- Legal authorities when required by law, court order, or to protect rights and safety
7. Cookies and Tracking Technologies
| Cookie Type | Purpose |
|---|---|
| Essential | Required for website functionality. Cannot be disabled. |
| Analytics | Understand visitor interactions (Google Analytics). |
| Marketing | Retargeting and ad performance (Meta Pixel, Google Ads). |
| Functional | Remember preferences (language, region). |
You can manage cookies through your browser settings. Opt-out of Google Analytics via the Google Analytics Opt-out Add-on.
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Client project data and correspondence | 5 years from project completion |
| Financial records, invoices, payment history | 7 years (Indian tax law) |
| Marketing contact data | Until unsubscribed or deletion requested |
| Website analytics data | 26 months (Google Analytics default) |
| Non-converted inquiry / lead data | 1 year |
9. Your Rights
You have the right to access, correct, delete, and port your personal data, and to withdraw consent for marketing at any time. To exercise any right, email bizwizdigitalagency@gmail.com / contact@bizwizdigitalagency.com with the subject "Privacy Rights Request". We respond within 30 days.
10. Data Security
- Data transmitted over HTTPS/SSL-encrypted connections
- Access restricted to authorized team members only
- Payments processed exclusively through PCI-DSS compliant gateways
- Periodic review of data handling and security practices
11. Children's Privacy
Our services are not directed at individuals under 18 years. We do not knowingly collect data from minors. Contact us immediately at bizwizdigitalagency@gmail.com if you believe we have collected such data.
12. Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be notified by updating the "Last Updated" date and, where appropriate, by email to active clients. Continued use of our services constitutes acceptance of the updated policy.
13. Contact & Grievance Officer
📍 Ajmer, Rajasthan, India
📧 bizwizdigitalagency@gmail.com
📧 contact@bizwizdigitalagency.com
🌐 www.bizwizdigitalagency.com
Response Timeline: Acknowledgement within 48 hours; resolution within 30 days.