PRIVACY
POLICY.

INTRODUCTION

BizWiz Digital Agency ("BizWiz," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bizwizdigitalagency.com or engage our services.

By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our website and services.

INFORMATION WE COLLECT

We collect information that you provide directly to us, as well as information collected automatically when you interact with our website.

Information You Provide:

• Full name, email address, phone number, and business name (via onboarding forms, contact forms, or WhatsApp inquiries)
• Business details including industry, competitors, social media handles, and brand assets (provided during the audit and deliverable process)
• Payment information (processed securely through Razorpay — we do not store credit/debit card numbers)
• Communications you send to us (emails, WhatsApp messages, call recordings with consent)

Information Collected Automatically:

• Browser type, operating system, device information
• IP address and approximate geographic location
• Pages visited, time spent, referral source, and click patterns
• Cookies and similar tracking technologies (see Section 05)

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Service Delivery: To perform business audits, create brand deliverables, design content calendars, build marketing roadmaps, set up ad campaigns, and deliver all services included in our Trial Pack or retainer agreements.
• Communication: To respond to your inquiries, send onboarding materials, deliver completed work, schedule strategy calls, and provide customer support.
• Analytics & Improvement: To understand how our website is used, improve user experience, and optimise our marketing efforts.
• Marketing: To send promotional materials, offers, or updates about our services (only with your consent; you may opt out at any time).
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

THIRD-PARTY SHARING

We do not sell, rent, or trade your personal information. We may share your data with the following categories of third parties:

• Payment Processors: Razorpay processes payments on our behalf. Their privacy policy governs payment data handling.
• Analytics Providers: Google Analytics helps us understand website traffic and user behaviour.
• Advertising Platforms: Meta (Facebook/Instagram) and Google Ads may receive anonymised data for ad targeting and conversion tracking.
• Cloud Services: Google Workspace (Drive, Docs) for deliverable storage and sharing.
• Legal Authorities: When required by law, court order, or governmental regulation.

COOKIES & TRACKING

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Necessary for basic website functionality.
• Analytics Cookies: Help us understand site usage and improve performance (e.g., Google Analytics).
• Marketing Cookies: Used by advertising platforms (Meta Pixel, Google Ads tag) to deliver relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Client data: Retained for the duration of our business relationship plus 3 years for legal and accounting purposes.
• Website analytics data: Retained for up to 26 months.
• Marketing communications: Until you unsubscribe or request deletion.

YOUR RIGHTS

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, contact us at bizwidigitalagency@gmail.com.

DATA SECURITY

We implement industry-standard security measures to protect your personal information, including encrypted connections (SSL/TLS), secure cloud storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

CONTACT US

If you have questions about this Privacy Policy or our data practices, contact us at: